Terms of service

Terms of Service

In accordance with applicable US Federal Trade Commission (FTC) regulations, Florida state consumer protection laws including the Florida Deceptive and Unfair Trade Practices Act (FDUPTA, Chapter 501, Part II, Florida Statutes), and EU Consumer Rights Directive 2011/83/EU and Regulation (EU) 2016/679 (GDPR) for EU customers.

1. General Information

The following information is provided in compliance with applicable e-commerce disclosure requirements:

  • Owner: Penny Stokes, an individual operating under the trade name Merrispoon
  • Brand name: Merrispoon
  • Address: 5885 Cactus Dr, Milton, FL 32583, United States
  • Email: info@Merrispoon.com
  • Website: Merrispoon.com
  • Business activity: Online sales of kitchen utensils and cookware accessories

2. Scope and Acceptance

These Terms of Service govern your access to and use of Merrispoon.com, as well as the purchase of any products offered through the website. By accessing the website or placing an order, you agree to be fully bound by these terms.

Merrispoon reserves the right to update these Terms of Service at any time. The version in effect at the time of your purchase will govern that transaction.

3. Purchase Process and Contract Formation

  1. Product selection: Browse our catalog and add the desired items to your cart.
  2. Shipping information: Enter your delivery address and contact details.
  3. Payment: Select and confirm your preferred payment method.
  4. Order review: Review your full order — products, quantities, price, and shipping costs.
  5. Place order: Clicking "Place order" confirms your purchase and your acceptance of these Terms of Service.
  6. Order confirmation: Merrispoon will send you a confirmation email, which marks the completion of the sales contract between both parties.

The language of the contract is English. These Terms of Service and your order confirmation together constitute the full agreement between the parties.

4. Prices and Taxes

All prices on Merrispoon.com are listed in US Dollars (USD). Applicable taxes, if any, will be displayed during checkout before order confirmation. Prices may be updated at any time without prior notice and will not affect orders already confirmed.

5. Payment Methods

Merrispoon accepts the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely through Shopify Payments, which complies with PCI DSS standards. Merrispoon does not store full payment card details at any point in the transaction.

6. Product Availability

We work to keep our listings accurate and our stock up to date. If a product becomes unavailable after your order is confirmed, Merrispoon will notify you by email and cancel the order, issuing a full refund within 14 calendar days via your original payment method.

7. Intellectual Property

All content on Merrispoon.com — including text, product images, logos, graphic design, and source code — is the property of Merrispoon or its licensors and is protected by applicable US and international intellectual property laws. Reproduction, distribution, or commercial use of this content without prior written authorization is strictly prohibited.

8. Acceptable Use

You agree to use Merrispoon.com lawfully and in good faith. The following are prohibited:

  • Using the website for fraudulent, deceptive, or unlawful purposes
  • Attempting unauthorized access to systems, accounts, or other users' data
  • Uploading or transmitting malicious code, viruses, or disruptive content
  • Reproducing, reselling, or commercially exploiting any part of the website without express written authorization

9. Limitation of Liability

Merrispoon shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the website or inability to do so, provided such damages are not caused by willful misconduct or gross negligence on our part.

Our maximum liability to you is limited to the total amount paid for the purchase that gave rise to the claim. Nothing in these Terms limits any mandatory rights you hold under applicable consumer protection law.

10. Online Dispute Resolution (EU Customers)

EU customers may access the European Commission's Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/

We encourage all customers to contact us first at info@Merrispoon.com — we respond within 2 business days.

11. Governing Law

For customers in the United States, these Terms of Service are governed by applicable US federal consumer protection laws, including FTC regulations, and the laws of the State of Florida, including the Florida Deceptive and Unfair Trade Practices Act (FDUPTA).

For customers in the European Union, mandatory EU consumer protection laws apply, including Directive 2011/83/EU and GDPR. Nothing in these Terms limits your rights under applicable mandatory consumer protection legislation.